Business Analysis Interview Questions [CRM]

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No one knows business analysis like Fhyzics do, an accomplishment demonstrated over years of business analysis practice, teaching and research carried out by Fhyzics Business Consultants Private Limited. Fhyzics business analysis initiatives are supported by FIBBAR, A Business Analysis wing, committed to the excellence in business analysis in corporate and academia. FIBAAR’s Business Analysis Schema is a holistic approach to business analysis and the only framework in the world that has due focus to domains, core competencies, and peripheral competencies. For more details about FIBAAR, please visit

Business analysis skill set is analogous to that of a well-balanced tripod. The three legs represent domain, core competencies and peripheral competencies as laid out in the Business Analysis Schema. In an interview setup, a business analyst who demonstrates exemplary skills in all the three areas are a great asset to companies and it is not an exaggeration that companies are longing to have such business analysts.

Business Analysis Interview Questions [CRM] are compiled by the consultants and business analysts of FIBAAR and fully customized to the needs of the individual as certain practices and regulatory framework are specific to a given region or country. Since it is a customized eBook as soon as your order is placed, we will need certain information from you to serve you better. On providing the requested information, you will be delivered the Interview Questions within one business day or roughly 24 hours.

Skills expected for a business analyst in CRM domain:
  • Demonstrated capability of understanding and implementing business workflows/processes and procedures -Demonstrated proficiency in utilizing the either the CRM SDK or plugin platform
  • Demonstrated accomplishment with SQL Server, SSRS, and SSIS
  • Demonstrated capability in XRM Development, Data Migration, Business Intelligence with Dynamics 365
  • Prior experience as an SAP CRM in Sales and Service consultant/analyst
  • Experience with SAP CRM version 7.0 EPH 4.0 or higher and SAP Cloud for Service is preferred
  • Familiarity with Customer Service Management, WebUI Configuration, ECC SD configuration, valuing, service contracts
  • CRM middleware learning and Interaction Center experience is preferred
  • Prior experience with BI Reporting (Tableau, SSRS, BO, Lumira, Analysis for Office, QlikView)
  • Configure the application to meet a client’s prerequisites using the Microsoft  Dynamics CRM Customization Tool, Workflow Tool, or SDK
  • Support new component requests like Asset Based Ordering, making new product packages, and so forth

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